FAQs
Bogota (BOG) airport
Answers to the Frequently Asked Questions about Bogotá airport (BOG)
Bogotá airport (BOG)
What are the terminals, contact information and location?
What are today's scheduled Departures flights?
What are the parking options?
Which are the accessibility Services and Facilities?
How to get from the airport to downtown Bogota by public transportation?
If you don't want to use a cab or an Uber, the best option to go from El Dorado Airport to downtown Bogota is the K86 bus of TransMilenio. It departs Monday through Friday between 5:30 am and 11:00 pm, Saturdays from 6:00 am to 11:00 pm and Sundays from 7:00 am to 10:00 pm, and you can purchase the necessary card to board at the kiosk located on the first floor of Terminal 1, in front of gate 8.
Are Uber and Cabify available?
Uber and Cabify are available to leave the airport. The pick-up point is usually outside gate 9, on the second floor, exiting the baggage claim hall.
Is there free Wi-Fi access?
The service is free for 30-minute sessions. At the end of this time, you will be able to fill out the form again and continue browsing. You will need to connect to the 'ElDoradoAirport' network. There are also pre-paid premium options with higher speed for 1, 2, 4 or 24 hours.
Where to buy a SIM card?
In the public area and piers A and B of Terminal 1, there are several stores that sell SIM cards with prepaid plans ideal for foreign visitors. Look for Claro, Global Prepaid, Smartcom, Wefone and Zelulab.
How to transfer between terminals?
A satellite bus service transports passengers free of charge between both airport terminals from 5:00 am to 11:00 pm, with a frequency of 20 minutes.
Stops:
- Terminal 1, gate 2, International Arrivals
- Terminal 1, gate 11, Domestic Arrivals
- Cargo Terminal 1
- Cargo Terminal 2 and 3
- NEAA - Civil Aeronautics Building
- Carrera 103, Former General Aviation Area
- Terminal 2
What to do in case of a long wait for a connecting flight?
There are many stores and Duty Free (most operate from 4:00-6:00 am until 10:00 pm), restaurants, fast food outlets and coffee shops (some available 24 hours a day). You will also find VIP lounges (some open 24 hours), which are a great option for connecting flights, cancelled flights, early morning check-in, a full breakfast and a relaxed atmosphere for rest or work.
What to do in case of lost luggage or belongings?
If during your stay at the airport, you lose any personal belongings, you should contact the lost and found office on the second floor of Terminal 1, opposite gate 5 (Tel +57 601 439 7070 ext. 5112). Hours of operation are from 6:00 am to 10:00 pm. You can also fill out the contact form.
In case of loss of checked baggage, contact your airline.
Is there a left-luggage service?
Luggage storage is available 24 hours a day on the first floor of Terminal 1, opposite gate 11.
Does the airport have currency exchange and banking services?
The airport has 24-hour currency exchange services in Terminal 1 and ATMs of major banks (most of them also in Terminal 1).
Where to go in case of a medical emergency?
In case you require care, you can find 24-hour medical facilities on the second level of Terminal 1, both in the International Departures Hall and in the Domestic Departures Hall.
Are there pharmacies?
Droguería Colsubsidio available in both terminals,
Droguería PURA inside the piers of Terminal 1.
Latest updates: April 22, 2024
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Bogotá airport (BOG)
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