Passenger Frequently Asked Questions - London Heathrow airport

National Express buses, the Underground or Heathrow Express train are the cheapest ways to get to central London from Heathrow airport. Buses go to Victoria, the Underground to Piccadilly and the train to Paddington Station. Fares from £5.10 paying by Oyster card or Contactless debit or credit card. Cash: £6.00. Travel time to Victoria Station is 40-70 minutes, 15 min. to Paddington and 50-60 min. to Piccadilly. Children under 11 travel free when accompanied by an adult.

Where to wait for an Uber?

Terminal 2 - Level 4, Row H (short stay car park 2)
Terminal 3 - Level 3, Row A (short stay car park 3)
Terminal 4 - Level 1, Private Hire Pick-up area
Terminal 5 - Level 1, Row R (short stay car park 5)
Fares from £30.00. Taxi fares range from £56.00 to £105.00.

How do I get free Wi-Fi access?

Wi-Fi is available in all terminals. You must select _Heathrow Wi-Fi and follow the on-screen instructions. Once registered, you will have unlimited free Wi-Fi during your stay at the airport. There are also free internet kiosks in all terminals.

Is it possible to buy a SIM card at the airport?

Sim Local is a shop that sells SIM cards from a range of UK network operators. You can also get the latest range of unlocked/SIM Free phones and accessories. Location: Arrivals area of all four terminals.

Where can I find exchange currency services and ATMs?

Travelex offers currency exchange services, as well as Western Union and Xpress Money money transfers. You can find them on:
- levels 1, 4 and 5 of Terminal 2
- levels 0 and 1 of Terminal 3
- levels 0, 1 and 2 of Terminal 4
- levels 0, 1, 2 and 3 of Terminal 5
Several cash points (ATMs) can be found in each terminal. They accept all major debit and credit cards and you can withdraw euros as well as pounds sterling.

How long does it take to change terminals at Heathrow?

You can walk (10 minutes) between terminals 2 and 3 via the pedestrian walkways. Passengers with walking difficulties can request special assistance.
Terminals 4 and 5 have free shuttle trains that run within 20 minutes between them and Heathrow Central Station (terminals 2 and 3).
There are four trains per hour. The Underground also runs between the terminals. The transfer is only free with an Oyster card or contactless payment card. Average journey time: 16 minutes.

Are there any shuttle services between Heathrow and other London airports?

The National Express coach service offers direct connections between Heathrow and Gatwick airports, with 16 daily departures (from £25.00) and a journey time of 50 minutes (in normal traffic conditions). There is also a service to Luton with 16 daily departures from £18.00 (45 min.) and 1 daily departure to Stansted Airport (£19.00; 75 min.)

Where is the lost property desk?

If you lose something within the airport grounds, find the lost property offices under the Arrivals Hall in Terminal 3 or in the Domestic Arrivals Hall in Terminal 5. If you have already left the airport, check for your missing belongings at the following LINK.

Is there luggage storage at Heathrow?

Excess Baggage offers long and short term luggage storage. Rates: first 3 hours £7.50 per item, 24 hours £15.00. You can also book in advance.

Are there hotels within the terminals?

The airport offers a number of hotels. Hotel reservation desks are located in the Arrivals areas of each terminal.

The Hilton hotel is connected to Terminal 4. It is a four-star hotel with three restaurants, business and fitness centres.

The Sofitel is connected to Terminal 5. It is a luxury hotel with 605 rooms, two restaurants and conference facilities.

Where can I find 24-hour dining options?

Are there any free parking options?

Long-term parking sectors offer 30 minutes of parking free of charge. A shuttle bus service provides connections to the terminals every 10-15 minutes.

Booking accommodation