FAQs
Quito (UIO) airport

There are buses from the Metropolitan District of Quito that follow routes to the north and south of the city (Terminals Río Coca, Quitumbe and Carcelén), with a cost of USD2.00.

The fare varies between USD25.00 and USD35.00. Uber and Cabify are available for a similar rate, although the stop next to the entrance to the terminal is exclusive for cabs, so you will have to coordinate with the driver the pick-up point.

As a first requirement, you will need to have an accommodation reservation for all the days you will be in the islands, as well as a round-trip airline ticket. During the check-in process, you will need to complete an entry form. Then you must go to the Galapagos Government Council office to hand in the form. There they will also check your luggage to verify that you are not carrying any restricted products (water, animal and vegetable products, etc.). After the check, you will get your transit card by paying USD20.00.

After landing at Galapagos Seymour Airport, pick up your luggage and go through passport control, you will have to pay in cash the entrance fee to the National Park (USD200.00 foreign tourists, USD30.00 domestic tourists).

In the International Departures Hall, you will find Smartphone Soluciones, where you can buy accessories and SIM cards for your cell phone.

There are several services available 24 hours a day, including stores, duty free, dining options and cafeterias, as well as VIP lounges and luggage storage services to make your wait more comfortable and worry-free. If your wait is too long, you can consider resting at the Wyndham Quito Airport, located just steps from the terminal building.

In the Arrivals Hall, you can find Bagparking, which provides luggage storage service and is available 24 hours a day.

If your luggage is lost inside the airport, you should consult the offices located at the entrance to the Administrative Area (Level 1) (Tel +593 2 395 9360 ext. 3163; e-mail: [email protected]).

If your belongings were lost during the flight, you will have to go to the corresponding airline counter.

The domestic and international pre-boarding lounges have free and unlimited access.

Global Exchange has offices in the Arrivals and Departures Halls, which operate 24 hours a day.

The Airport Medical Center handles medical emergencies. Tel +593 2 395 4200 ext. 2708.

The cost of the transfer as well as medical treatment is the passenger's responsibility. If the passenger has already been checked by the airline or something happens during the boarding or disembarkation process, the airline is responsible for assisting the passenger but not for covering the costs.

The terminal has external entrance ramps designed to facilitate accessibility for people with special needs. It also has escalators and wide elevators, toilets, fountains and washrooms adapted for passengers in wheelchairs. Both elevator accesses and toilets are marked with Braille.