FAQs
Toronto
(YYZ) airport
Answers to the Frequently Asked Questions about Toronto Pearson airport (YYZ)
What are the terminals, contact information and location?
What are today's scheduled Departures flights?
What are today's scheduled Arrivals flights?
What are the car rental companies that are at the airport?
What services, facilities and Lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
What is the easiest way to get to downtown Toronto by public transportation?
The Union Pearson Express or UP Express train runs from the airport to Union Station in downtown Toronto in just 25 minutes. The one-way adult fare is $12.35 ($9.25 with a PRESTO card).
Is it possible to get a SIM card?
At chatr Mobile you'll get access to calling, texting and data plans with no overage charges, no term contracts, no credit check and nationwide coverage. You can find their locations in the International Arrivals Hall of Terminal 1 (6:00 am to 11:30 pm) and next to the information desk in Terminal 3, before the security checkpoint (6:00 am to 11:00 pm).
Is there free internet access?
While at the airport, you can use their free Wi-Fi connection. Choose the "Toronto Pearson Public Wi-Fi" network from the list of available options. Accept the terms and conditions and select "Connect". There are also iPads available for free use in the quiet areas located near the boarding gates.
How do I move between the terminals?
The free Terminal Link train operates 24 hours a day between terminals 1 and 3, the Value Park parking garage, Viscount Station, and the ALT and Sheraton Gateway hotels. Frequency: 4-8 minutes.
What to do in case of a long layover?
There are many duty-free stores in both terminals, as well as restaurants and food outlets. Toronto Pearson Airport also offers many services, including nursing areas and playrooms for children, assistance for animals and pets, several VIP lounges in both terminals with drinks, food, relaxation areas, and the Sheraton Gateway hotel (with direct access to Terminal 3) in case you want to spend a relaxing evening.
Are there currency exchange desks?
International Currency Exchange (ICE) offices buy and sell over 70 international currencies. There are several counters in both terminals. You can also book online and simply use 'Click & Collect' with no extra charges, competitive exchange rates and no upfront payment. Select your collection point and date, choose your currency, pick up and pay at the store.
What to do in case of lost valuables or luggage?
What are today's scheduled Departures flights?
What are today's scheduled Arrivals flights?
What are the car rental companies that are at the airport?
What services, facilities and Lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
What is the easiest way to get to downtown Toronto by public transportation?
The Union Pearson Express or UP Express train runs from the airport to Union Station in downtown Toronto in just 25 minutes. The one-way adult fare is $12.35 ($9.25 with a PRESTO card).
Is it possible to get a SIM card?
At chatr Mobile you'll get access to calling, texting and data plans with no overage charges, no term contracts, no credit check and nationwide coverage. You can find their locations in the International Arrivals Hall of Terminal 1 (6:00 am to 11:30 pm) and next to the information desk in Terminal 3, before the security checkpoint (6:00 am to 11:00 pm).
Is there free internet access?
While at the airport, you can use their free Wi-Fi connection. Choose the "Toronto Pearson Public Wi-Fi" network from the list of available options. Accept the terms and conditions and select "Connect". There are also iPads available for free use in the quiet areas located near the boarding gates.
How do I move between the terminals?
The free Terminal Link train operates 24 hours a day between terminals 1 and 3, the Value Park parking garage, Viscount Station, and the ALT and Sheraton Gateway hotels. Frequency: 4-8 minutes.
What to do in case of a long layover?
There are many duty-free stores in both terminals, as well as restaurants and food outlets. Toronto Pearson Airport also offers many services, including nursing areas and playrooms for children, assistance for animals and pets, several VIP lounges in both terminals with drinks, food, relaxation areas, and the Sheraton Gateway hotel (with direct access to Terminal 3) in case you want to spend a relaxing evening.
Are there currency exchange desks?
International Currency Exchange (ICE) offices buy and sell over 70 international currencies. There are several counters in both terminals. You can also book online and simply use 'Click & Collect' with no extra charges, competitive exchange rates and no upfront payment. Select your collection point and date, choose your currency, pick up and pay at the store.
What to do in case of lost valuables or luggage?
What are today's scheduled Arrivals flights?
What are the car rental companies that are at the airport?
What services, facilities and Lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
What is the easiest way to get to downtown Toronto by public transportation?
The Union Pearson Express or UP Express train runs from the airport to Union Station in downtown Toronto in just 25 minutes. The one-way adult fare is $12.35 ($9.25 with a PRESTO card).
Is it possible to get a SIM card?
At chatr Mobile you'll get access to calling, texting and data plans with no overage charges, no term contracts, no credit check and nationwide coverage. You can find their locations in the International Arrivals Hall of Terminal 1 (6:00 am to 11:30 pm) and next to the information desk in Terminal 3, before the security checkpoint (6:00 am to 11:00 pm).
Is there free internet access?
While at the airport, you can use their free Wi-Fi connection. Choose the "Toronto Pearson Public Wi-Fi" network from the list of available options. Accept the terms and conditions and select "Connect". There are also iPads available for free use in the quiet areas located near the boarding gates.
How do I move between the terminals?
The free Terminal Link train operates 24 hours a day between terminals 1 and 3, the Value Park parking garage, Viscount Station, and the ALT and Sheraton Gateway hotels. Frequency: 4-8 minutes.
What to do in case of a long layover?
There are many duty-free stores in both terminals, as well as restaurants and food outlets. Toronto Pearson Airport also offers many services, including nursing areas and playrooms for children, assistance for animals and pets, several VIP lounges in both terminals with drinks, food, relaxation areas, and the Sheraton Gateway hotel (with direct access to Terminal 3) in case you want to spend a relaxing evening.
Are there currency exchange desks?
International Currency Exchange (ICE) offices buy and sell over 70 international currencies. There are several counters in both terminals. You can also book online and simply use 'Click & Collect' with no extra charges, competitive exchange rates and no upfront payment. Select your collection point and date, choose your currency, pick up and pay at the store.
What to do in case of lost valuables or luggage?
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
What is the easiest way to get to downtown Toronto by public transportation?
The Union Pearson Express or UP Express train runs from the airport to Union Station in downtown Toronto in just 25 minutes. The one-way adult fare is $12.35 ($9.25 with a PRESTO card).
Is it possible to get a SIM card?
At chatr Mobile you'll get access to calling, texting and data plans with no overage charges, no term contracts, no credit check and nationwide coverage. You can find their locations in the International Arrivals Hall of Terminal 1 (6:00 am to 11:30 pm) and next to the information desk in Terminal 3, before the security checkpoint (6:00 am to 11:00 pm).
Is there free internet access?
While at the airport, you can use their free Wi-Fi connection. Choose the "Toronto Pearson Public Wi-Fi" network from the list of available options. Accept the terms and conditions and select "Connect". There are also iPads available for free use in the quiet areas located near the boarding gates.
How do I move between the terminals?
The free Terminal Link train operates 24 hours a day between terminals 1 and 3, the Value Park parking garage, Viscount Station, and the ALT and Sheraton Gateway hotels. Frequency: 4-8 minutes.
What to do in case of a long layover?
There are many duty-free stores in both terminals, as well as restaurants and food outlets. Toronto Pearson Airport also offers many services, including nursing areas and playrooms for children, assistance for animals and pets, several VIP lounges in both terminals with drinks, food, relaxation areas, and the Sheraton Gateway hotel (with direct access to Terminal 3) in case you want to spend a relaxing evening.
Are there currency exchange desks?
International Currency Exchange (ICE) offices buy and sell over 70 international currencies. There are several counters in both terminals. You can also book online and simply use 'Click & Collect' with no extra charges, competitive exchange rates and no upfront payment. Select your collection point and date, choose your currency, pick up and pay at the store.
What to do in case of lost valuables or luggage?
What airlines serve the airport?
Travel abroad? Get an eSIM
What is the easiest way to get to downtown Toronto by public transportation?
The Union Pearson Express or UP Express train runs from the airport to Union Station in downtown Toronto in just 25 minutes. The one-way adult fare is $12.35 ($9.25 with a PRESTO card).Is it possible to get a SIM card?
At chatr Mobile you'll get access to calling, texting and data plans with no overage charges, no term contracts, no credit check and nationwide coverage. You can find their locations in the International Arrivals Hall of Terminal 1 (6:00 am to 11:30 pm) and next to the information desk in Terminal 3, before the security checkpoint (6:00 am to 11:00 pm).Is there free internet access?
While at the airport, you can use their free Wi-Fi connection. Choose the "Toronto Pearson Public Wi-Fi" network from the list of available options. Accept the terms and conditions and select "Connect". There are also iPads available for free use in the quiet areas located near the boarding gates.How do I move between the terminals?
The free Terminal Link train operates 24 hours a day between terminals 1 and 3, the Value Park parking garage, Viscount Station, and the ALT and Sheraton Gateway hotels. Frequency: 4-8 minutes.What to do in case of a long layover?
There are many duty-free stores in both terminals, as well as restaurants and food outlets. Toronto Pearson Airport also offers many services, including nursing areas and playrooms for children, assistance for animals and pets, several VIP lounges in both terminals with drinks, food, relaxation areas, and the Sheraton Gateway hotel (with direct access to Terminal 3) in case you want to spend a relaxing evening.Are there currency exchange desks?
International Currency Exchange (ICE) offices buy and sell over 70 international currencies. There are several counters in both terminals. You can also book online and simply use 'Click & Collect' with no extra charges, competitive exchange rates and no upfront payment. Select your collection point and date, choose your currency, pick up and pay at the store.What to do in case of lost valuables or luggage?
If you have lost any of your belongings inside the terminals, parking lots or the Terminal Link train, visit the lost and found office in Terminal 1, between gates R and S, or submit an online report. You will receive a confirmation email with a report number. Airport authorities will search the inventory for 30 days and notify you of the result by email.
For lost passports of all nationalities, they are turned over to the Canada Border Services Agency. To claim a lost passport, call the Canada Border Services Agency at Tel +1 905 676 3640 / 612 5446.
For items left on the plane and any lost checked baggage, contact your airline.
Is there a luggage storage service?
Baggage storage facilities are available at Excess Baggage, with offices in the Terminal 1 Domestic Arrivals Hall (5:00 am to 11:00 pm) and the Terminal 3 check-in area (5:00 am to 9:00 pm).Where is the meeting point area?
If you plan to wait for friends and family arriving and traveling within the terminal, you will find meeting areas on the Arrivals level, just outside the baggage claim area.Are there pharmacies available?
There are three 24-hour mini contactless pharmacies (DrugSmart Express) offering basic over-the-counter products such as cold medicine, feminine products, dental care kits, allergy and intolerance pills, and PPE kits.
- Terminal 1: Level G, aisle 5 / by gate F57
- Terminal 3: Departures level, before the security checkpoint
In addition, there is a full-service pharmacy (DrugSmart Pharmacy) available Monday through Friday between 7:00 am and 7:00 pm and weekends from 10:00 am to 7:00 pm on level 2 of Terminal 1, before the security checkpoint, where you can purchase travel essentials, including prescription and over-the-counter medications, nutritional supplements, beauty products, or snacks and beverages.
Is there a free parking area?
For quick visits, take advantage of the free Cell Phone Waiting Area on Network Road. You can use it for up to 45 minutes, but you must turn off your vehicle and remain with it at all times. You can also stop briefly outside the Arrivals and Departures areas at both terminals. Note that waiting is not permitted here or on the roads leading to both terminals.Are there electric vehicle charging stations?
There are 10 electric vehicle charging stations on level 4, aisle C, Express Park, adjacent to Terminal 1, and another 10 on level 3, aisle D, Daily Park, Terminal 3. Charging is free with paid parking in both terminals and is included in the valet parking service.Latest updates: June 24, 2024
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